Last updated on February 12, 2023
- Any claims for misprinted/damaged/defective items must be submitted within 30 days of the date of receiving the product.
- All claims must be submitted for packages lost in transit no later than 30 days after the estimated delivery date. Claims deemed an error on our part is covered at our expense.
- All claims must be submitted to support@tbwentertainment.com.
- Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
- Unclaimed - Shipments that go unclaimed are returned to our fulfillment facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
- If you haven't registered an account on tbwentertainment.com or tbw-merch.myshopify.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
- Our fulfillment center does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
- It is best to contact us before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore our fulfillment center reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.